CST: 24/05/2016 08:42:04   

Leading Customer Success Platform Now Manages Two Million Enterprise Accounts for its Customers

81 Days ago

2015 Marks Totango's Most Noteworty Year to Date, With Threefold Increase in Net New Revenue Booked Year-Over-Year

SAN MATEO, CA --(Marketwired - March 03, 2016) - Totango, the leading customer success platform that keeps users retained, engaged, and active, today announced that its platform is being used to monitor and manage two million enterprise accounts for businesses around the world. The milestone comes as the company's growth is skyrocketing. Totango achieved a threefold increase in net new revenue booked year-over-year, with quarterly net bookings growing 500% from Q1 to Q4 of 2015. 

"Keeping customers happy should be a priority for any SaaS company operating in 2016," said Guy Nirpaz, Totango's CEO. "Engaging existing customers is an essential business strategy in uncertain economic times, and we're incredibly proud of our track record over the last year. We've helped the tech industry's best and brightest companies connect authentically with their customers, and we look forward to helping even more companies in 2016."

Totango's Customer Success solution is used by some of the fastest-growing software and digital businesses, including enterprise-class public companies, mid-stage SaaS vendors, and innovative startups. In the last year, the company has signed more new customers than in any previous year. New customers include companies such as Pingdom, Swrve, Vendini, AlienVault, and Accela.

"Swrve processes billions of events a day for our customers through our mobile engagement platform and we needed a customer success solution that could help us make sense of all this data," said Jason Turbin, Senior Director of Customer Success at Swrve. "Totango goes above and beyond the customer analytics we expected. Now our team can easily create personalized and targeted customer communications that drive substantial product adoption, engagement, and renewals."

To learn more about Totango, visit: www.totango.com

About Totango

Totango is the leader in customer success management. The company helps SaaS and subscription businesses take a data-driven approach to reducing churn, driving customer adoption and advocacy, and maximizing lifetime revenue. Totango monitors customer behavior -- along with data from CRM, billing, and other enterprise systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to help companies pinpoint at-risk customers, spot upsell opportunities, and then manage communications with customers to drive productivity and scale for customer success teams.

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